We offer two shipping carrier options. United States customers may choose USPS or UPS and Canada customers may use USPS.
All orders are shipped from our USA based location in Massachusetts.
Process time is within 24 - 48 hours after an order is placed. This time is included in the estimated delivery date that a customer receives when placing an order.
Expedited shipping is available at an extra charge determined by the weight and the final destination of the order. Please note that UPS deliveries are Monday - Friday only. Weekends are not part of standard or expedited shipping times.
Orders over $35.00 qualify for free shipping within the United States only.
USPS or UPS standard ground delivery is automatically chosen when using free shipping. USPS Priority Mail or UPS and USPS Expedited delivery is not available with free shipping.
FAILED OR REFUSED DELIVERY ATTEMPTS
Please, please double check your address during checkout. We are not responsible for sending your item to the wrong address provided.
If an order is unable to be delivered and is sent back to us due to an incorrect or insufficient address, and the customer wishes to have a refund, we would refund for the items only, less the original shipping cost which includes free shipping. If the customer would like for us to reship a returned order, the customer will be responsible for the cost of shipping it a second time.
If you need to return or exchange an item, please refer to our Return, Exchanges and Refunds section.
If you have any questions or concerns, please feel free to contact us.